What to expect when you sign up for Biocair Connect
Access the portal to register with your email address and account number. An activation link will then be sent to your email address within 24 hours.
Why use Biocair Connect?
Our customer portal enables you to:
- Draft, book, update* or cancel* a shipment
- Select frequently used addresses from your address book
- Book new shipments by duplicating existing shipment details
- Track your shipment’s status and location
- View all of your pending shipments
- View all orders within your company with your colleagues' consent
*Business rules apply. No edits or cancellations may be made less than 24 business hours prior to collection.
“Setting up an account was easy. Staff were very responsive and could answer each of my questions. Our first shipment made it on time and in great condition from the US Mainland to Australia!”
US-based client
Intuitive shipment management
Track and trace capabilities
Tracking details show the real-time status of your ongoing requests. View routing details including flight details, status and air bill number.
Review your shipment history
Are you booking a recurring shipment? Save time by creating a new shipment from a copy. Or, edit and review booked shipments.
Shipment notifications
Personalize shipment-specific and blanket notifications to stay up-to-date with the shipment milestones most important to you.
Address book management
Store regular shipping addresses and contacts in your address book within the portal to save time during booking.
“It is very convenient and accessible. Everything has its own category, and all extra information can be added into the online form itself without the need for an extra email to be typed to the team. The response rate is also very quick.”
UK-based client
Efficient shipment creation
All shipment requests, whether submitted via Biocair Connect or through an email order form, require the same information. This includes:
• Shipper and Consignee details
• Detailed description of the materials/commodity
• Number and quantity of samples/pieces
• End/final use
• Value for Customs (International shipments only)
• Incoterms (International shipments only)
• Any associated hazards to the materials
• Temperature and packaging requirements
• GDP/GMP product
• Any available supplemental documentation, i.e. MSDS, Packing Slips, Import/Export Permits, etc.
“It is very convenient and accessible. Everything has its own category, and all extra information can be added into the online form itself without the need for an extra email to be typed to the team. The response rate is also very quick.”
UK-based client
FAQs
What information do I need to register for Biocair Connect?
You will need your Biocair account number and your email address. If you need support, please contact us at enquiries@biocair.com.
What should I expect when I first log on to Biocair Connect?
Upon logging on, you will be taken to the Biocair Connect dashboard. From here, you can create a shipment, track an existing shipment or navigate the portal via helpful quick links.
Does Biocair Connect require additional information to book a shipment that the email order form does not?
No, all shipment requests - whether submitted via Biocair Connect or through an email order form - require the same information.
This information includes:
- Shipper and Consignee details
- Detailed description of the materials/commodity
- Number and quantity of samples/pieces
- End/final use
- Value for Customs (International shipments only)
- Incoterms (International shipments only)
- Any associated hazards to the materials
- Temperature and packaging requirements
- GDP/GMP product
- Any available supplemental documentation; i.e., MSDS, Packing Slips, Import/Export Permits, etc.
How do I know if I need a temperature-controlled vehicle (TCV) for my shipment?
TCVs are typically only needed for pallet size shipments or shipments of extremely high value. If in doubt, please consult your Customer Relationship Manager (CRM). If you are not sure who your CRM is, please reach out to us at enquiries@biocair.com and we'll be glad to assist you.
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